*F*A*Q*

Accepting Rush Orders?

Need your order by a certain date? We offer shipping upgrades at the time of purchase. When checking out, please select your preferred upgrade. Don’t forget to factor in weekends and Holidays.

If your order doesn't arrive by the expected date?

If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days — just in case your order is caught up at a sorting facility. If after 7 days your order has not arrived, we will do everything we can to work towards a solution that works best for you.

If your order is marked as undelivered?

If your address was not entered correctly at the time of purchase, your package may be marked as Undelivered and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges.

Customs & Duty Fees?

Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, relatively infrequent, but are 100% the buyer’s responsibility — as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees and customs charges for your specific country.

How to track your order once shipped?

Once your order has shipped, you will receive an email from us with the tracking information. You can click the tracking number in the email for more details. Our standard delivery is signed-for second class. If you require more tracking information on your order, you can pay for an express service and your order will be despatched via DPD on the next-day service.

Mistake on your order?

We don't often mess up but sometimes it may happen. Not to worry — we will correct any mistakes if you notify us within 7 days. After all, give us a chance to correct our error.

Your order was damaged on arrival?

As you may be aware, when dealing heavily on couriers, there are some aspects of despatching which are out of our hands. If your order arrives damaged, take a photograph and contact us with images of the item and the state of the packaging. We will then ensure a replacement is sent to you ASAP.

You would like your order gift wrapped?

Sometimes you may be in a hurry to get your order and you won’t be able to gift wrap it. Let us do it for you — for an extra £1 charge on top of your order.

The order process.

Great news — you have placed an order with us. Here are the stages of what happens next:

• Upon receipt of your order, we will check your items and email you with a personal confirmation email sent from us directly. Within this email, you will find an estimated date your order will be despatched.
• On the day we despatch your order, you will get an email from Shopify detailing that your order is sent with the tracking information. As we like to ensure customers get the best experience, we will also send these details to you via email as well.

If you have any questions, feel free to contact us and message — we aim to answer any query within 24 hours.